Shipping and Returns

Shipping

Allegro Dance Boutique is pleased to offer FREE Standard Ground shipping within the 50 United States via USPS on all orders over $100. Orders under $100 will be charged a flat rate of $9.95 to ship to the United States. Allegro utilizes USPS for our eCommerce Shipping. Standard Ground Shipping will result in most packages to addresses in the contiguous US arriving in 3-6 business days. We will ship USPS flat rate packages to Hawaii and Alaska but these may take longer than the above mentioned 3-6 days.

 

IN STORE PICKUP

We offer free in store pickup at Allegro Evanston and Barrington. If you have ordered an item that is only available and in stock at one location, we are happy to transfer your order for pickup to our other location. Please contact orders@allegrodanceboutique.com with specific questions

 

LIMITED CONTACT PICKUP

We have recently implemented limited contact pickup at our boutiques. Please contact us at shop@allegrodanceboutique.com or call your preferred location (Barrington 847.277.1009 | Evanston 847.733.8460) for any questions or to arrange Limited Contact Pickup

 

INTERNATIONAL SHIPPING

European customers may purchase from Allegro Dance Boutique by visiting allegroboutique.eu

Due to Covid-19, we have temporarily suspended our International Shipping. We hope to resume international shipping as soon as possible. 

Our normal International Shipping Policies are as follows:

  • Prices are shown in US Dollars. For conversion we recommend using a Currency Converter.
  • Any import duties, taxes, VAT, handling or brokerage fees, or customs clearance charges, due at the time of delivery are the sole responsibility of the receiving customer. We do not collect these fees beforehand and suggest you understand the anticipated fees and process for clearance in your location. Packing slips for international customers will not be marked as a gift or with altered prices.
  • Certain bulky items will not be shipped internationally.  These items are specifically noted in the items descriptions and include but are not limited to:
    • Oversize Bags
    • Balance board
    • Foot Stretcher
    • Flex Express
    • Yoga Wheel
    • The Stick

Returns

Please review the following information before visiting our Returns Center.

 Refund Policy

For online orders, we have a 30-45 day return policy, which means you have 30-45 days from the date of purchasing your item to request a return, depending on the type of return you're requesting.

Return for Store Credit: 45 days from date of original order. Allegro covers the cost of shipping! Store Credit Gift Cards do not expire.

Exchange: 45 days from date of original order. The customer pays a $5.95 shipping/handling fee.

Full refund: 30 days from date of original order. The customer is responsible for all associated shipping costs.

Please allow 1-5 business days for the processing of your refund from the time your product(s) are received and approved. All refunds are for merchandise only. Shipping charges are non-refundable.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

To start a return, you can visit our Returns Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return items should be mailed to:

Allegro Dance Boutique
eCommerce RETURN/EXCHANGE
2114 Central Street
Evanston, Illinois 60201

You may also return your purchased items to our boutiques in Evanston or Barrington, Illinois. 

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned. We do not accept returns on tights, undergarments, PPE, or makeup, as these products are intimate or sanitary goods. We will not accept returns on any pointe or ballet shoe that has been sewn. Once a product is sewn or has been worn to dance class, it may not be returned. Custom products (such as special orders or personalized items) may not be returned. 

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

 

Please contact Allegro Dance Boutique Customer Service at (224) 307-3831 Tuesday through Friday 10 AM to 6 PM Central Time Zone for any questions regarding returns.

You can always contact us for any return question at orders@allegrodanceboutique.com.