Ordering

Our online payment options include Visa, MasterCard, American Express, Apple Pay, and Allegro (USA) gift cards. 

Our in store payment options include Visa, MasterCard, American Express, Apple Pay, and Allegro (USA) gift cards. We also accept cash, but this is strongly discouraged due to Covid-19.

Yes. In order to avoid errors in shipping and communication, we require all customers to register on our website before making a purchase. 

Shipping & Delivery

We can't wait for your products to arrive at your home!

Allegro Dance Boutique is pleased to offer FREE Standard Ground shipping within the 50 United States via USPS on all orders over $100. Orders under $100 will be charged a flat rate of $9.95 to ship to the United States. Allegro utilizes USPS for our eCommerce Shipping. Standard Ground Shipping will result in most packages to addresses in the contiguous US arriving in 3-6 business days. We will ship USPS flat rate packages to Hawaii and Alaska but these may take longer than the above mentioned 3-6 days.

We offer free in store pickup at Allegro Evanston and Barrington. If you have ordered an item that is only available and in stock at one location, we are happy to transfer your order for pickup to our other location. Any orders not picked up within 30 days will be refunded to store credit. Please contact orders@allegrodanceboutique.com with specific questions.

Allegro Dance Boutique is pleased to offer FREE Standard Ground shipping within the 50 United States via USPS on all orders over $100. Orders under $100 will be charged a flat rate of $9.95 to ship to the United States. 

We are a small business, but we work hard to ship your orders fast, Tuesday-Friday.

Due to a high order volume, processing times are currently longer than usual. If anything that you have ordered is out of stock or is experiencing manufacturing delays, you will be notified within 24-48 hours.

Your order may arrive in multiple packages, at no extra cost to you. We will send you additional updates about your order as soon as they become available. You will receive a separate email with tracking information once your package ships.

Allegro utilizes USPS for our primary method of eCommerce Shipping, including our free shipping option. We occasionally ship via UPS when appropriate.

Standard Ground Shipping will result in most packages to addresses in the contiguous US arriving in 3-6 business days. We will ship USPS flat rate packages to Hawaii and Alaska but these may take longer than the above mentioned 3-6 days.

Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

Packages may be marked as “delivered” before the carrier arrives because it is Out for Delivery. Also, some carriers leave packages with an Apartment Office Manager or in hidden places so it cannot be seen from the street. If, by the third business day, you still are unable to locate your package, please contact us.

Please understand that USPS does not allow Allegro to file a claim for a missing package until one week after it shows it was delivered.

Is your delivery running late? We ask that you wait at least one additional business day beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us.


Didn't receive your order? Rest assured! We want to make sure all of our customers are well taken care of, which means helping you find your package. There are a couple of things you can do to facilitate the process.

First, please check that you have given Allegro your correct shipping address.

If after allowing two additional business days beyond your delivery date your package still has not arrived, we highly recommend reaching out to the shipping carrier (you'll find that information along with your tracking information) to inquire and open a case number.

Because in most cases this will be a residential delivery, the shipping carrier prefers to speak to the recipient. Occasionally, there are delivery issues on the carrier's end that have nothing to do with Allegro. In the event you cannot reach a resolution with the carrier, please contact us with your shipping carrier case number, so that we can look into it further.


NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

If correct shipping information has been given to Allegro, we kindly ask you to understand that lost packages are the fault of the shipping carrier, and not Allegro. We will do everything possible to help you, but cannot always guarantee replacement orders, both paid and/or discounted. We apologize for any inconvenience this may cause.

We offer free in store pickup at Allegro Evanston and Barrington. If you have ordered an item that is only available and in stock at one location, we are happy to transfer your order for pickup at our other location. Please allow extra time for us to make the transfer. Please contact orders@allegrodanceboutique.com with specific questions.

If you are a European resident, you may shop with Allegro by visiting allegroboutique.eu

Our normal International Shipping Policies are as follows:
There are no returns or exchanges on International orders. Prices are shown in US Dollars. For conversion we recommend using a Currency Converter.

Any import duties, taxes, VAT, handling or brokerage fees, or customs clearance charges, due at the time of delivery are the sole responsibility of the receiving customer. We do not collect these fees beforehand and suggest you understand the anticipated fees and process for clearance in your location. Packing slips for international customers will not be marked as a gift or with altered prices.

Orders will only be shipped once they are complete.Certain bulky items will not be shipped internationally.  These items may include but are not limited to:

Oversize Bags
Balance board
Foot Stretcher
Flex Express
Yoga Wheel
The Stick

Returns and Exchanges

At Allegro, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible. To initiate a return, please review the following information, and then click here to visit the Returns Center.

Online Orders

The return window for online orders is 30-45 days from the delivery date, depending on the type of return being requested. 

  • For a full refund, returns must be initiated within 30 days of delivery and the customer is responsible for all associated shipping costs. 
  • For store credit, returns must be initiated within 45 days of delivery and Allegro will cover the cost of return shipping. New orders, under $100, will be charged the $9.95 shipping fee.
  • Orders placed with a promotion for free or discounted items with a minimum purchase are only eligible to be returned for store credit.

Please allow 5 business days for the processing of your refund from the time your product(s) are received and approved. Shipping charges are non-refundable.

In-store Orders

The return window for in-store orders is 10-30 days from the purchase date, depending on the type of return being requested. 

  • For a full refund, returns must be initiated within 10 days of the purchase date. 
  • For store credit, returns must be initiated within 30 days of the purchase date.
  • Orders placed with a promotion for free or discounted items with a minimum purchase are only eligible to be returned for store credit.

To start a return you can visit our Return Center: https://allegrodanceboutique.com/a/return, or visit either of our store locations. We recommend confirming your product(s) meet the return eligibility requirements below prior to beginning the return process.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Items being returned must have been purchased from Allegro. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned. We do not accept returns on underwear, PPE, or makeup, as these products are intimate or sanitary goods. Tights will be sealed upon purchase and may not be returned if unopened. We do not accept returns on any pointe or ballet shoe that has been sewn. 

Sale items, gift cards, and custom products are final sale. 

Orders placed with a promotion for free or discounted items with a minimum purchase are only eligible to be returned for store credit.

Items shipped back outside of the return window are not eligible for return. 

Non-eligible returns will not be accepted. If a product is deemed unfit for return, Allegro will notify the customer that the return has been rejected and no refund will be issued to the customer. If your return is rejected, you may (1) pay the cost of shipping to have the item shipped back to you or (2) opt to have Allegro dispose of the item for you. 

If you are unsure if a product is eligible for return, or have any other questions about the return process please reach out to us at: orders@allegrodanceboutique.com

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and provide a timely solution.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

You may also return your purchased items in person at our boutiques in Evanston or Barrington, Illinois.

To start a return, you can visit our Returns Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your order is outside of the return window due to a backorder or shipping delay, please reach out to orders@allegrodanceboutique.com.

Return items should be mailed to:

Allegro Dance Boutique
eCommerce RETURN/EXCHANGE
2114 Central Street
Evanston, Illinois 60201

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

You may also return your purchased items to our boutiques in Evanston or Barrington, Illinois. 

Certain types of items cannot be returned. We do not accept returns on undergarments, PPE, or makeup, as these products are intimate or sanitary goods.

Tights will be sealed upon purchase and may not be returned if unopened.

Returns on any pointe or ballet shoe that has been sewn will not be accepted. Once a product is sewn or  worn to dance class, it may not be returned. Custom products (such as special orders or personalized items) may not be returned. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How can I make an exchange?

We do not do exchanges via mail. The fastest way to ensure you get what you want is to return the item you have for a store credit and once the return is accepted, make a separate purchase for the new item.

You can also visit our Returns Center here.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Yes. As with all returns, please make sure to bring your proof of payment with you. 

Please email orders@allegrodanceboutique.com for the fastest response to your question or request.

You can always contact us for any return question at Allegro Dance Boutique Customer Service by phone at (847) 733-8460 during store hours.